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Return Policy

Products that are new and in their original packaging may be returned or exchanged for up to 180 days following the original purchase date.

Products that have been tried on are eligible for store credit/exchange only and may only be returned within the first 30 days of purchase. Returns received after 15 days from original purchase date will be refunded as store credit. Due to federal health regulations, worn product must be laundered prior to returning. Products that have been worn and/or damaged due to consumer negligence may not be returned.

How to return? If your order qualifies for return or exchange, please request a return authorization RMA (Return Merchandise Authorization) number. Qualifying orders returned without prior authorization will be subject to a 25% restocking fee. Note your RMA# on the outside and inside of your package and return it to the address provided to you. Please allow 2-3 weeks for processing.

Click on the button below to request a return authorization number (RMA).

15% order processing charges will be deducted from refund. A $6.95 shipping charge will be applied to all exchanges which originally qualified for free shipping. A $9.95 shipping charge will be applied to exchanges of 3 items or more. Prices on exchanges will be based on website price at the time the exchange was requested. This policy is subject to change without prior notice. Therafirm products can only be returned within 30 days of receipt for an exchange or store credit if NOT worn. The following brands only qualify for an exchange if not worn: LympheDivas, Jobst, Brand Relief(30 day policy), Maternity, Sigvaris , Mediven Assure, Futuro, Mediven, Juzo Basic, Juzo, Truform, Therafirm, Second Skin, Dr. Scholl's, Rejuvahealth, Sockwell, Activa, Zensah, McDavid. Any Activa items that worn or tried on are not exchangeable or refundable. Exceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to order. Shipping charges are non-refundable. Orthopedic items can only be exchanged or offered a store credit with no expiration date. After an order is placed by phone or through the website, the customer has a short opportunity to change their order by giving us a call. We are not responsible for incorrect orders placed by customers over the phone or website.

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