Jobst Sigvaris Medi Juzo - Compression Stockings - Support Socks & Hose

Requesting Return or Exchange Authorization

This is the return authorization web form. Please fill out the form below to request return authorization. We have had a high volume of requests, and our customer service answers each request personally, so please allow up to 72 hours before calling us. Also be sure you are within the return policy before submitting. Please do not submit multiple times, as that will increase the response time. Please fill out the web form as accurately as you can, as that will help us assist you faster. Please allow up to 72 hours for a response. Please select from the options below
Return or Exhange?	Exchange or Return	* required

Full Name:

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Order ID:

* required

Shipping Address:

* required

City:

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State:

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Country:

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Zip or Postal Code:

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Email:

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Phone:

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All items you want to return:
please indicate the item number

* required

Did you want to exchange any items as well:

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Reason for the return or exchange:

* required

Have the products been tried on?

* required

I AGREE to the Terms & Conditions of the Return Policy. * required

Once submitted it may take up to 72 business hours to get response.
Please be sure to read our return policy (below) before submitting the form.

Terms & Conditions of the Return Policy

Products that are new and in their original packaging may be returned or exchanged for up to 180 days following the original purchase date. Returns received after 15 days from original purchase date will be refunded as store credit. Products that have been tried on or are not in their original packaging are eligible for store credit only and may only be returned within the first 15 days following purchase. Due to federal health regulations, worn product must be laundered prior to returning. If your order qualifies for return or exchange, please request a return authorization RMA (Return Merchandise Authorization) number. Qualifying orders returned without prior authorization will be subject to a 25% restocking fee. Note your RMA# on the outside and inside of your package and return it to the address provided by customer service. Please allow 2-3 weeks for processing.

15% order processing charges will be deducted from refund. A $6.95 shipping charge will be applied to all exchanges which originally qualified for free shipping. A $9.95 shipping charge will be applied to exchanges of 3 items or more. Prices on exchanges will be based on website price at the time the exchange was requested. This policy is subject to change without prior notice. Therafirm products can only be returned within 30 days of receipt. The following brands only qualify for an exchange: Jobst Relief, Sigvaris Access, Mediven Assure, Juzo Basic, Truform, Second Skin, Activa. Exceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to order.

Requesting Return or Exchange Authorization

Please select from the options below

SHOP CATEGORIES

Compression Stockings and Support Hose and Socks