DELIVERY & ORDER HELP
Shipping policy
Simple shipping options. Clear delivery expectations. Here’s what to know before placing your order.
Shipping rates & delivery timing
Shipping rates can vary by order and eligible offer. Discounts and promotional offers may affect free standard shipping eligibility. Review the available services and final charge at checkout after applying any discount and before paying. Free shipping applies to Standard/Ground only, not expedited services.
| Service | Transit after shipment | Shipping cost |
|---|---|---|
| Standard / Ground | 4–7 business days | FREE on eligible orders $99+; otherwise calculated at checkout |
| Expedited | 2–4 business days | Calculated at checkout |
| Express | 1–2 business days | Calculated at checkout |
| Next Day Air | 1 business day | Calculated at checkout |
Checkout shows estimated dispatch and arrival dates for the selected service. Transit begins after shipment and excludes weekends and observed U.S. federal holidays. Availability, your destination and carrier delays can affect delivery.
When will my order ship?
Most orders are processed within 1–2 business days. The order cutoff is 2 p.m. Eastern on business days. Orders placed after the cutoff, on weekends or on observed U.S. federal holidays move to the next business day for the shipping schedule.
Refer to checkout for your estimated dispatch date. Item availability or backorders may affect when your order ships. Processing time is separate from the transit times above.
Need to change an order?
Contact us within 1 hour of placing your order. Once fulfillment begins, changes or cancellations cannot be guaranteed.
We ship within the U.S.
We currently ship only within the United States. International shipping is not available.
Shipping availability depends on the items in your order and your delivery address. Enter your address at checkout to see the available services. If no shipping option appears, contact us before placing your order.
Tracking & delivery help
Once your order ships, we’ll email your tracking number. Follow the carrier link in that email or view your order in your account. Check your spam or junk folder if you haven’t received a shipping confirmation.
My package is delayed. What should I do?
If your order hasn’t shipped, an item may have unexpectedly gone on backorder. We do our best to contact you with the expected shipment timeline as information becomes available. If your package has shipped, check the latest carrier tracking update. Weather, peak holiday volumes and carrier capacity can delay delivery. CompressionSale.com is not responsible for carrier delays. Contact us if you need help checking your order’s status.
Tracking says delivered, but I can’t find my package.
Check with neighbors and building management first, then contact our customer care team immediately. We’ll work with the carrier to investigate. Claims must be filed within 30 days of the delivery date.
My package arrived damaged. What should I do?
Contact customer care immediately. Keep the packaging and take photos of the damage. Claims must be filed within 30 days of the delivery date. We’ll help resolve the issue, including replacement or refund options.
What if I entered the wrong address?
Please check your shipping address carefully at checkout. We are not responsible for orders shipped to an incorrect address. Additional charges may apply for corrections or reshipments. If a package is returned as undeliverable, we’ll contact you to arrange reshipment.
