Products that are new and in their original packaging may be returned or exchanged for up to 180 days following the original purchase date.
Products that have been tried on are eligible for store credit/exchange only and must be returned within the first 30 days of purchase to qualify. Returns received after 15 days from original purchase date will be refunded as store credit not as a refund to credit card or PayPal. Due to federal health regulations, worn product must be laundered prior to returning for qualifying items, not all products will be accepted if worn. Products that have been worn and/or damaged due to consumer negligence may not be returned.
Orders returns without a return authorization will not be refunded. Worn items will not be accepted for any type of return.
HOW DO YOU REQUEST A RETURN OR EXCHANGE?
Option 1: Within the first 30 days from purchase.
Option 2: Past the 30 days from purchase.
Submit an email to email@example.com
(include your order id#, items you want to return or exchange and requested course of action.)
If you have further questions or are having trouble with requesting a return, please submit an email to customer service from the contact us page or call 847-276-2838 (do not call the 800 number regarding returns).
Proof of delivery confirmations also known as signed proof of receipt are not provided to the customer for a speedy delivery. Please click here for more information ( proof of delivery confirmations ).
25% order processing charges will be deducted from refund. A $6.95 shipping charge(USA), $12.95(Canada), $19.95(International) will be applied to all exchanges which originally qualified for free shipping. A $9.95 shipping charge will be applied to exchanges of 3 items or more. Prices on exchanges will be based on website price at the time the exchange was requested. This policy is subject to change without prior notice. Therafirm products can only be returned within 30 days of receipt for an exchange or store credit if NOT worn. The following brands only qualify for an exchange if not worn: LympheDivas, Jobst, Brand Relief(30 day policy), Maternity, Sigvaris , Futuro, Juzo Basic, Juzo, Truform, Therafirm, Second Skin, Activa, Dr. Scholl's, Rejuvahealth, Sockwell, CSX Sport, Zensah, McDavid. Sport socks can only be exchanged. Any Activa items that are worn or tried on are not exchangeable or refundable. We will only accept Juzo items back for return if they are unopened due to company policy. Exceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, farrow medical wraps, and products dyed to order. Shipping charges are non-refundable. Orthopedic items can only be exchanged or offered a store credit with no expiration date. Store credits will be issued as a gift card sent to your email on the order. For orders that are returned back due to insufficient address, if a customer needs their items re-shipped, they will be charged $6.95 re-shipment charge or $9.95 for 3 items or more and if the customer wishes to cancel, they are subject to a 25% restocking fee. After an order is placed by phone or through the website, the customer has a short opportunity to change their order by giving us a call. We are not responsible for incorrect orders placed by customers over the phone or website.