Returns & Exchanges
Not quite right? We're here to help. Start a return or exchange in minutes — you'll just need your order number and zip code.
Start a return or exchangeHow it works
1. Start online
Open the Return Portal with your order number and zip code.
2. Pack & ship
Send items back in original condition with tags and packaging — unwashed, sealed in a bag.
3. Refund or swap
Once received, we process your refund, exchange, or store credit.
Return eligibility
To keep returns fair and hygienic for everyone, items need to meet a few conditions.
- Returned within 30 days of the delivery date.
- In original condition, with tags and packaging intact.
- Tried on to check fit is fine — tags and packaging present, no soiling, stretching, pilling, fraying, snags, holes or wear to the sole or heel, no odor, no hair or skin residue. Send it back unwashed, sealed in a bag.
- Worn items cannot be returned or exchanged. Washing an item counts as wear, so please do not launder it first.
Fees: For a refund, the cost of your return label is taken out of your refund. If you added Free Returns Coverage at checkout, returns are free. Choose store credit instead and get a 5% bonus. Exchanges are free, including the return label and the shipping on your replacement.
What can be returned
Most items can be returned for a refund. A few categories are exchange-only or final sale — here's how it breaks down.
Most compression socks, stockings, and sleeves — including JOBST and Sigvaris — when returned unworn within 30 days.
Juzo (accepted only if unopened), Truform, CSX, ReliefWear, Second Skin, and Activa items are eligible for exchange or store credit — no refund.
Clearance items (items marked clearance when you ordered); orthopedic braces & supports; slip-on donning aids; washing solutions, fitting lotions, and donning gloves; anti-embolism stockings; wound care; post-surgical and Farrow Medical wraps; and dyed-to-order products (including Juzo dyed colors).
Exchanges & refunds
100 days to exchange
Unworn items can be exchanged within 100 days for the same item in a different size or color. Exchanges are free, including the return label and the shipping on your replacement.
Refund timing
Please allow 2–3 weeks for processing once we receive your item. Refunds go to your original payment method.
Exchange pricing
Exchanged items are priced at the current website price at the time the exchange is requested.
Please start returns in the portal first. It confirms what your order is eligible for and gets you a tracked label. Shipping and processing charges are not refunded.
Damaged, defective, or undeliverable
If something isn't right, we'll work with you to fix it.
Defective item: Email support@compressionsale.com with your order number and clear photos. We inspect the item and, where a manufacturing defect is confirmed, raise it with the manufacturer — in most cases, they send a free replacement directly to you. Normal wear over time — snags, runs, or holes — isn't considered a defect.
Wrong item: Start in the Return Portal and choose "Received wrong item." Describe the item and add a photo. We'll exchange it for the item you ordered at no cost, with a prepaid label to send the wrong one back. Our team reviews each request.
Wrong address or refused delivery: Packages returned to us because of an incorrect address or a refused delivery incur a re-shipping fee of $6.85–$9.85 (a flat $9.85 for refusals). Please double-check your address at checkout.
Returns & exchanges FAQ
How do I start a return or exchange?
Start in our online Return Portal with your order number and zip code. It walks you through your return, exchange, and store-credit options step by step.
How long do I have to return or exchange an item?
You have 30 days from delivery to start a return for a refund, and up to 100 days from delivery to request an exchange or store credit.
Is there a return shipping fee?
For a refund, the cost of your return label is taken out of your refund. Exchanges are free, including the return label and the shipping on your replacement. Returns are free if you added Free Returns Coverage at checkout. Store credit comes with a 5% bonus. There is no restocking fee.
Which items are final sale and can't be returned?
Final sale items can't be returned or exchanged: clearance items; orthopedic braces and supports; slip-on donning aids; washing solutions, fitting lotions, and donning gloves; anti-embolism stockings; wound care; post-surgical and Farrow Medical wraps; and dyed-to-order products.
Can I return JOBST or Sigvaris compression stockings?
Yes. JOBST and Sigvaris items can be returned for a refund when they're unworn and in original condition within 30 days of delivery.
Can I return Juzo items?
Juzo items are accepted back only if they're unopened, and are eligible for exchange or store credit rather than a refund. Juzo made-to-order dyed colors are final sale.
What if my return window has already closed?
Returns and exchanges requested after the window has closed, and final sale items sent back to us, cannot be accepted. If something unusual kept you from reaching us in time, email support@compressionsale.com and tell us what happened — we read every one of those.
Can I exchange for a different size?
Yes. Unworn items can be exchanged within 100 days of delivery for the same item in a different size or color. Exchanges are free, including the return label and the shipping on your replacement. Exchanged items are priced at the current website price at the time of the request. Not sure of your size? See our measuring guide.
How do refunds work and when will I get mine?
Please allow 2–3 weeks after we receive your item. Refunds are issued to your original payment method; if you paid with an HSA or FSA card, the refund returns to that account. Worn items are not eligible for a refund, an exchange or store credit.
What if I received a damaged, defective, or wrong item?
Wrong item: start in the Return Portal, choose "Received wrong item," describe it and add a photo. We'll exchange it for the item you ordered at no cost, with a prepaid return label. Damaged or defective: email support@compressionsale.com with your order number and clear photos, and we will review it. Where a manufacturing defect is confirmed, we raise it with the manufacturer, who in most cases sends a free replacement directly to you. Note that normal wear over time — snags, runs, or holes — isn't considered a defect.
More information
Helpful guides to get the right fit the first time — and the most out of your compression wear.
Need a hand with a return?
Our team is happy to help you sort out a return, exchange, or the right size.
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