Returns & Exchanges
Not quite right? We're here to help. Start a return or exchange in minutes — you'll just need your order number and zip code.
Start a return or exchangeHow it works
1. Start online
Open the Return Portal with your order number and zip code.
2. Pack & ship
Send items back unworn, in original condition with tags and packaging.
3. Refund or swap
Once received, we process your refund, exchange, or store credit.
Return eligibility
To keep returns fair and hygienic for everyone, items need to meet a few conditions.
- Returned within 30 days of the delivery date.
- Unworn and in original condition, with tags and packaging intact.
- Worn, damaged, or laundered items are eligible for store credit only.
Fees: A $6.85 return shipping fee applies per item (non-refundable). Your first exchange ships free; later exchanges are $6.85, or choose store credit to avoid handling fees.
What can be returned
Most items can be returned for a refund. A few categories are exchange-only or final sale — here's how it breaks down.
Most compression socks, stockings, and sleeves — including JOBST and Sigvaris — when returned unworn within 30 days.
Juzo (accepted only if unopened), Truform, CSX, ReliefWear, Second Skin, and Activa items are eligible for exchange or store credit — no refund.
Clearance items; orthopedic braces & supports; slip-on donning aids; washing solutions, fitting lotions, and donning gloves; anti-embolism stockings; wound care; post-surgical and Farrow Medical wraps; and dyed-to-order products (including Juzo dyed colors).
Exchanges & refunds
100 days to exchange
Unworn items can be exchanged within 100 days. Your first exchange is free and includes a 5% bonus credit toward your replacement item; later exchanges are $6.85.
Refund timing
Please allow 2–3 weeks for processing once we receive your item. Refunds go to your original payment method.
Exchange pricing
Exchanged items are priced at the current website price at the time the exchange is requested.
Please start returns in the portal first. Qualifying orders returned without prior authorization are subject to a 25% restocking fee, and any shipping or processing charges are deducted from the refund.
Damaged, defective, or undeliverable
If something isn't right, we'll work with you to fix it.
Defective item: Email support@compressionsale.com with your order number and clear photos. We'll work with the manufacturer on a replacement or alternative. Normal wear over time — snags, runs, or holes — isn't considered a defect.
Wrong address or refused delivery: Packages returned to us because of an incorrect address or a refused delivery incur a re-shipping fee of $6.85–$9.85 (a flat $9.85 for refusals). Please double-check your address at checkout.
Returns & exchanges FAQ
How do I start a return or exchange?
Start in our online Return Portal with your order number and zip code. It walks you through your return, exchange, and store-credit options step by step.
How long do I have to return or exchange an item?
You have 30 days from delivery to start a return for a refund, and up to 100 days from delivery to request an exchange or store credit.
Is there a return shipping fee or restocking fee?
A $6.85 return shipping fee applies per item (non-refundable). Your first exchange is free; later exchanges are $6.85. There's no restocking fee on authorized returns — but returns sent without starting in the portal first may incur a 25% restocking fee.
Which items are final sale and can't be returned?
Final sale items can't be returned or exchanged: clearance items; orthopedic braces and supports; slip-on donning aids; washing solutions, fitting lotions, and donning gloves; anti-embolism stockings; wound care; post-surgical and Farrow Medical wraps; and dyed-to-order products.
Can I return JOBST or Sigvaris compression stockings?
Yes. JOBST and Sigvaris items can be returned for a refund when they're unworn and in original condition within 30 days of delivery.
Can I return Juzo items?
Juzo items are accepted back only if they're unopened, and are eligible for exchange or store credit rather than a refund. Juzo made-to-order dyed colors are final sale.
Can I exchange for a different size?
Yes. Unworn items can be exchanged within 100 days of delivery. Your first exchange is free; later exchanges are $6.85, and exchanged items are priced at the current website price at the time of the request. Plus, your first exchange includes a 5% bonus credit toward your replacement item. Not sure of your size? See our measuring guide.
How do refunds work and when will I get mine?
Please allow 2–3 weeks after we receive your item. Refunds are issued to your original payment method. Worn or laundered items are eligible for store credit only.
What if I received a damaged, defective, or wrong item?
Email support@compressionsale.com with your order number and clear photos, and we'll arrange a replacement or alternative. Note that normal wear over time — snags, runs, or holes — isn't considered a defect.
More information
Helpful guides to get the right fit the first time — and the most out of your compression wear.
Need a hand with a return?
Our team is happy to help you sort out a return, exchange, or the right size.
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