Cancelling or changing an order

Before your order ships. You can cancel or change an order free of charge until it is sent to our warehouse or to the manufacturer for shipping. Most orders ship within 1–2 business days, so please contact us as soon as possible. Call 1 (800) 504-7315 (Monday–Friday, 8 AM–7 PM CT) or email support@compressionsale.com with your order number.

Orders shipped directly by the manufacturer (drop-ship). Some items ship straight from the manufacturer. We place those orders with the supplier and, at that moment, we mark the order fulfilled in Shopify even if a tracking number has not been added yet. From then on the order counts as fulfilled, and we cannot cancel it. In a very rare case we may try to contact the supplier, but that is not guaranteed, and we do not promise it. If you no longer want the item after we have placed it with the supplier, you can return it after delivery under our Returns & Exchanges policy, if the item is eligible.

Made-to-order and dyed-to-order items (including Juzo dyed colors) can be cancelled only until we place the order with the manufacturer. After that they can't be cancelled, returned, or exchanged.

Final-sale items (see our Returns & Exchanges page) can be cancelled for a full refund before they ship. Once shipped, they can't be returned or exchanged.

Partly shipped orders. If part of your order has already shipped, we can cancel the items that haven't shipped and refund them. Items that have shipped follow our Returns & Exchanges policy.

Back-ordered items. If an item is back-ordered, you can wait for it, choose an in-stock alternative, or cancel just that item for a refund, at any time before it ships. If we don't hear from you, we keep your order and ship it when the item arrives.

Changes. To change a size, color, quantity, or item, we cancel the original item and place the new one; any price difference is charged or refunded. Address changes are possible only before the order ships.

Refunds for cancelled orders. We refund the full amount for cancelled items, including shipping if nothing in the order has shipped, to your original payment method (including HSA/FSA cards) within 1 business day of the cancellation. Your bank may take several business days to show it. There is no cancellation fee.

Verifying it's you. To cancel or change an order we need the order number plus one of: the email address, phone number, or billing/shipping ZIP code on the order. We never ask for card numbers to cancel an order.

We may cancel an order ourselves as described in our Terms of Service; if we do, we'll let you know and refund you in full.